SKU items starting with CWRD
WARRANTY/RETURN POLICY: CWR offers a return period of 30 days from date of receipt. Return Merchandise Authorization (RMA) numbers are required for all returns. Returned products must be complete in the original packaging and resalable. Special Order items may not be returned. Opened and/or unsealed DVDs, CDs, and cartography are not returnable unless defective. Units requiring service, either warranty or otherwise, should be returned directly to the appropriate manufacturer. To obtain an RMA number, please send an email to email@example.com call 561-489-5373 and be sure to provide the original invoice number, product being returned, and the reason for return. Returned merchandise may be subject to a restocking fee of up to 15%
SKU items starting with ZA
- No merchandise will be accepted for return without a 15% restocking fee.
- Customers that refuse cod shipments will be responsible for original and return freight charges.
- No merchandise accepted for return without a return authorization number clearly marked on exterior shipping carton. this return number must be obtained from our customer service department within 30 days and returned within 45 days. when obtaining a return authorization number you must have the invoice number that the item was purchased on. if after 45 days, ra will be cancelled.
- Merchandise returned must be re-packed in such a way as it is in saleable condition when received; (no writing on internal boxes, etc.).
- It is solely at zanders' discretion to accept return merchandise, additional restocking fees will be charged for large quantities, old packaging or other unusual circumstances.
- We are not a warranty station for any company; therefore, we do not accept warranty repairs. warranty repairs should be shipped to manufacturer or their authorized service centers.
- Zanders will only accept unaltered/new in box items for return. other items that are unable to be returned are: oversized items/special ordered items/hygienic products (mouth blown calls) hazardous items / food products / safety products - optics/iron sights/scope mounts & rings will not be accepted if installation has been attempted or completed. - Zanders cannot accept returns on guns, barrels, uppers, etc. that have been fired. Damaged or missing merchandise instructions:
- All damages and shortages must be reported to the outside the docks customer service department within 3 days.
- Save shipping cartons and documents for possible inspection by carrier.
- All damages and shortages must be reported on freight carriers shipping documents.
SKU items starting with BFT
If you are not satisfied with the original condition and/or performance of your purchased item, you may return the item within 30 days from ship date for a refund or replacement. To qualify for refund or replacement, items must be returned in original resalable condition (our discretion) in their original packaging with all tags and stickers attached. Any return are subject to buyer paying all return shipping charges and any other fee incurred while getting product back to our warehouse. Some products may be subject to 10% restocking fee and Closeout Items or items Discontinued are sold AS IS and will not be returnable.
Contact us at firstname.lastname@example.org to receive a return authorization (RA) number and instructions. Please Note: Shipping and handling is non-refundable except for defective items. We will not accept any returns without a RA number. Must include original invoice or packing slip. Non-defective returns will be charged a 15% restock fee. Returns must be pre-paid by the customer. Allow up to 3 weeks to process returns. Items must be shipped by UPS, FedEx or USPS priority mail for tracking. We assume no liability for loss or damage of return packages. If package was damaged during transit please contact UPS to refuse shipment.
Rod returns are now handled by the manufacture and you can find information on rod returns in the Warranty Section of the Customer Service Link at top of the website.
SKU items starting with SMS
- Outside the Docks must be notified of the intent to return the item(s) within 30 days of our shipping date.
- The item(s) must be in their original condition, unopened, and with no retail marking or stickers.
- The retail drop shipper/retail dealer must obtain a Return Authorization # prior to returning the item(s).
- Outside the Docks will not accept any returned merchandise without a valid RA#.
- To obtain an RA#, email us at email@example.com with:
- Order Number
- Quantity to be returned
- Invoice Number from original shipment
- Reason for request
- A Customer service representative will give you an RA# that must be clearly indicated on the outside of the return parcel, as well as on any paperwork.
- RA#’s are valid for 30 days and the return must be received by Sportsman’s Supply at the below address in that timeframe for credit.
Return merchandise to:
Outside the Docks
Attn: Return Dept. RA#_______________
2219 Hitzert Court
Fenton, MO 63026
A 15% restocking fee will be charged for all items returned unless the return is a result of an error made by Outside the Docks.
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